Frequently Asked Questions
Answers to common questions about appointments, services, payments, and visiting Coty
01. Appointments & Scheduling
Do I need an appointment?
Yes. Coty Brown Barbershop is appointment-based. Appointments can be booked online through Square.
Do you accept walk-ins?
No. Services are provided by appointment.
Do you offer same-day appointments?
Yes. If an appointment time is available online for the same day, you are welcome to book it.
How far in advance can I book?
Appointments may be booked up to 90 days in advance.
Is a card required to reserve an appointment?
No. A card is not required to reserve an appointment.
Is a deposit required?
No. Deposits are not required.
What if I need to reschedule?
When possible, please reschedule at least 24 hours in advance. This is a request rather than a strict policy. I understand that work, family, emergencies, and other responsibilities sometimes change unexpectedly. Square allows you to reschedule your appointment online when the change is made at least 24 hours in advance. Same-day appointments cannot be rescheduled through the online booking system.
What if I need to cancel?
Square allows you to cancel your appointment online when the cancellation is made at least 24 hours in advance. Same-day cancellations cannot be completed through the online booking system.
What happens if I am running late?
If you are running behind, you can communicate through the text message associated with your appointment confirmation or through the contact option provided in your confirmation email. I will make every reasonable effort to accommodate you. If you arrive approximately 15-20 minutes late, the service may need to be adjusted, shortened, or rescheduled depending on the remaining appointment time and whether another client is scheduled immediately afterward.
What happens if I miss my appointment?
Missed appointments are marked as no-shows. No-shows may result in future booking restrictions, although circumstances are considered individually.
Should I arrive early?
You are welcome to arrive a few minutes early. Occasionally, I may finish the previous appointment ahead of schedule and be able to start early. Otherwise, your service will begin at the scheduled appointment time. Seating is available immediately outside the suite if you arrive before I am ready for you.
02. Services
What should I book?
The service menu is designed to clearly describe what is included with each appointment. Please review the service names and descriptions and select the option that most closely matches what you would like completed. The details of your haircut or grooming service will be discussed during your appointment before the service begins.
Is a consultation included with a haircut?
Yes. A consultation is part of the haircut appointment. Before beginning, we will discuss your desired style, your hair, your routine, how you prefer to maintain it, and how you would like the haircut to grow. A separate consultation is not necessary for standard haircut services.
Can I bring reference photos?
Absolutely. Reference photos are helpful. I may ask additional questions about what you like about the reference so the haircut can be adapted to your hair, routine, and lifestyle rather than simply copied.
Should my hair be clean before my appointment?
Clean hair is helpful, but it is not required. Shampoo and conditioner can be provided when necessary.
Do you shampoo and condition hair as part of a haircut?
When appropriate. Some clients prefer a shampoo and conditioner during their appointment, while others prefer to handle this at home. The decision is based on your hair, lifestyle, and personal preference.
Do you work with all hair textures?
Yes. Coty Brown Barbershop works with all hair textures.
Do you specialize in men's hair?
Yes. Coty Brown Barbershop primarily specializes in men’s haircuts, grooming, and short hairstyles, with an emphasis on consistency and maintaining a reliable relationship with your barber
Can women book appointments?
Yes. Clients of any gender are welcome when the requested haircut falls within the shop’s service specialty. The studio primarily specializes in men’s hairstyles and short haircuts and occasionally serves women looking for very short hairstyles.
Do you work with longer men's hairstyles and scissor cuts?
Yes. Longer hairstyles and scissor work are welcome. Extremely long hair, major restyles, or particularly complex requests may require more time than a standard haircut appointment provides. Depending on the desired result, some requests may fall outside the scope of the standard service menu.
Do you offer hair color, chemical services, braiding, or loc maintenance?
No. Coty Brown Barbershop does not currently provide hair color, chemical services, braiding, or loc maintenance.
Do you offer straight-razor services?
Yes. Straight-razor services are available, including standalone and combination services. Current options and pricing are listed on the Services page.
Do you offer head shaves?
Yes. Head-shaving services are available, including options that can be combined with beard or straight-razor services.
Can I add another service during my appointment?
Yes, when the schedule allows for the additional time. If enough time is available before the next appointment, I am happy to accommodate an additional service.
What ages do you serve?
The studio primarily serves clients 18 years of age and older. Services for younger clients are not part of the standard service offering and are accommodated at my discretion
03. Pricing & Payment
Are the prices shown online current and final?
Yes. Current service prices are listed on the website. Pricing is transparent, with no surprise fees.
What payment methods do you accept?
Coty Brown Barbershop accepts major credit and debit cards through Square, including Visa, Mastercard, American Express, and Discover, as well as supported contactless and digital wallet payments such as Apple Pay, Google Pay, and Cash App Pay. Cash is also accepted.
Do you accept cash?
Yes. Cash is accepted. Exact payment is preferred for safety and security purposes.
Is gratuity expected or included?
Gratuity is not included and is never required. If you choose to leave a gratuity, it is appreciated. If you choose not to, there are no negative consequences or expectations attached to your future service. Your continued business, with or without gratuity, supports the continued development of the shop and the client experience.
Do you offer gift cards?
Yes. Coty Brown Barbershop offers digital Square eGift Cards that may be used toward services. Square eGift Cards do not expire.
04. Visiting the Studio
Where is Coty Brown Barbershop located?
Coty Brown Barbershop is located inside Salon Lofts at 1533 North Shepherd Drive, Suite 20, Houston, TX 77008.
Where should I park?
Parking is available outside the building.
How do I find Suite 20?
Once you enter Salon Lofts, continue straight down the hallway until you reach Suite 20 near the
exit sign.
After your appointment, the nearby exit provides a convenient shortcut back outside.
Is the location wheelchair accessible?
Yes.
The elevator is located beneath the staircase. Take the elevator to the second floor. When you exit
the elevator, the entrance to Salon Lofts will be on your right.
Are restrooms available?
Yes. Restrooms are available inside the building.
Are restrooms available?
Yes. Restrooms are available inside the building.
Can I bring a guest?
Yes. One guest may accompany you inside the suite.
The comfortable maximum inside the studio is the client, one guest, and the barber. More comfortable seating is also available immediately outside the suite.
05. Hours
What are your business hours?
Tuesday–Friday • 11:00 AM–7:00 PM
Saturday • 10:00 AM–5:00 PM
Sunday • 12:00 PM–4:00 PM
Monday • Closed
Appointment availability within those hours can be viewed through the online booking system.
06. Appointment Communication
How do I contact the shop about an existing appointment?
Use the text message associated with your Square appointment confirmation or the contact option provided in your confirmation email. This keeps appointment communication connected directly to your reservation and makes it easier to identify the correct appointment.
